Refund policy

Return & Exchange Policy

Returns
We accept returns within 30 days of delivery.
To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

  • Customers are responsible for the cost of return shipping.

  • Original shipping costs are non-refundable.

  • Once your return is received and inspected, we’ll notify you and process your refund to your original payment method.

Exchanges
If your order arrives incorrect, defective, or damaged, we’ll exchange it at no cost to you. Please contact us within 7 days of delivery with photos of the issue, and we’ll send you a replacement or the correct item.

Non-returnable items

  • Gift cards

  • Clearance or final sale items

How to start a return or exchange
Please email us at mitch@tcggstore.com with your order number and details. We’ll reply with instructions.